Free shipping offer Restriction apply. See for more details. Stolen, loss and damage protection available at checkout
**Free Shipping Policy**
At Chulgwon Formulas, we’re excited to offer our customers the convenience of free shipping on orders over $50.00 before tax! We believe that getting your favorite products should be easy and affordable.
**Shipping Details:**
- Free shipping applies to orders shipped via the best available ground rate within the continental United States.
- This offer is valid for shipments weighing 50 lbs or less and for shipping costs up to $175.00.
**Important Considerations:**
- Please note that Chulgwon Formulas reserves the right to refuse any order that does not comply with our free shipping eligibility requirements.
**Additional Options:**
- For your peace of mind, additional shipping insurance can be easily added at checkout.
- If you wish to enhance your protection further, theft protection is also available during the checkout process.
**Returns:**
- Costs for returns are the responsibility of the customer. Should you have any questions or need assistance regarding returns, feel free to reach out to us—we’re here to help!
Thank you for choosing Chulgwon Formulas! If you have any further inquiries or need more information about our shipping policy, don’t hesitate to contact us. Happy shopping!
**Policy on Shipping and Protection**
At Chulgwon Formulas, we strive to ensure a smooth and satisfying shopping experience for our customers. We want to take a moment to clarify our policy regarding lost, stolen, or damaged packages, as well as our shipping protection options.
**Liability for Packages:**
Chulgwon Formulas is not responsible for any packages that are lost, stolen, or damaged once they leave our facility. We understand how disappointing this can be, which is why we offer shipping protection at checkout.
**Shipping Protection:**
When you opt for shipping protection during checkout, you protect the cost of your shipment against potential loss or damage incurred during the shipping process by the carrier. Should you need to file a claim for a lost or damaged package, here’s what you need to do:
1. **Provide the Tracking Number:** Please ensure you have the tracking number of your shipment readily available as it will be necessary for processing your claim.
2. **For Damaged Packages:** If your package arrives damaged, we kindly ask that you DO NOT discard the packaging. The carrier requires proof of damage to process your claim, so be sure to take clear photos to document the issue.
3. **Submit a Damage Claim:** You may be asked to complete a damage claim form and possibly be contacted by the carrier for additional information. We recommend providing them with all requested details promptly to avoid any delays in your claim being processed.
Please note that failure to provide the necessary information or documentation might invalidate your claim.
**Theft Protection:**
Additionally, we offer theft protection for an extra fee during the checkout process. This ensures that your order is safeguarded against theft, giving you peace of mind with every purchase.
Lastly, while we at Chulgwon Formulas will do everything we can to assist you, please understand that we do not have control over the shipping carriers. Therefore, we cannot guarantee that any claim will be honored by them.
Thank you for your understanding and for choosing Chulgwon Formulas. We are here to help, and we appreciate your trust in us! If you have any questions or concerns, please don’t hesitate to reach out to our customer service team.